This position assists in the medical practice under the supervision of a physician, physician assistant, or nurse practitioner and performs delegated procedures commensurate with MAâs education and training.
Essential Job Responsibilities:
- Triage patients and take accurate vitals, prepare rooms and inform the doctor when patient is ready.
- Enter data into electronic health record including but not limited to vital signs, chief complaints, past medical history, nutritional and developmental histories.
- Review provider schedules/rosters.
- Schedules clinic days at various skilled nursing facilities and assisted living facilities, which includes; coordination with the facility’s staff, advance request of clients’ MAR, vitals, weights, charts from the facilities, preparation of required data, and organization of client information.
- Collects appropriate labs and patient information requested by doctor and enters into electronic health record.
- Closes clinic and ensures that the clinic resources have been returned to appropriate locations.
- Administer vaccinations when due, enter data into electronic health record including but not limited to vital signs, chief complaints, past medical history, nutritional and developmental histories.
- Administer age appropriate developmental, vision, hearing, hemoglobin, tuberculosis, and other screens when needed.
- Cleans patient rooms in between appointments and waiting areas when incidents occur.
- Greets scheduled visitors and conducts to appropriate area or person.
- Coordinates the medical resources process and follows up to ensure information has been either received or delivered to the appropriate doctor/facility.
- Makes copies and scans clinic orders and of correspondence or other printed materials.
- Prepares outgoing mail and correspondence, including e-mail and faxes.
- Assisting patients and families of patients with information requests to the best of his or her knowledge.
- Administration duties as needed that include: answering phones, greeting patients, collecting insurance and registration information. This also includes pulling all forms required for triaging.
- Requests appropriate labs and information requested by prescriber and updates client files as needed.
Communicates accurately, clearly, and professionally.
- Communicates in a positive, respectful, and courteous manner.
- Practices active listening skills and uses partnering communication strategies
- Interacts with coworkers and patients to build productive and collaborative relationships that support the achievement of agency and program goals.
- Understands and maintains private and sensitive information within the confines of need-to-know parameters.
- Reviews email daily using various writing styles and formats to produce effective communication including a clear purpose and intent.
- Maintains a calendar and uses calendaring to schedule appointments on a daily basis that is available for review.
Functions as an effective team member with co-workers and the community to build productive, collaborative relationships that support achievement of program goals and objectives.
- Shares pertinent information with the Client Care Manager, doctor, director, contractors, and team members regarding work progress, successes, barriers, concerns, and other areas that may have an impact on the department’s services or image, may affect relationships with key participating parties within the confines of need-to-know.
- Attends and participates in staff meetings in accordance with department standards and schedule. Supports the decisions of the director and members of the management team to staff, participants, and the community.
Utilizes supervision effectively, takes initiative to secure professional development opportunities, and applies relevant information to the work setting.
- Prepares and participates in supervision that is regular, reflective, and collaborative in nature.
- Recognizes the personal limits of competencies and expertise, seeks supervision and guidance accordingly.
- Maintains a reasonable level of awareness of current professional information in fields of activity and undertakes regular and ongoing efforts to maintain competence in the skills used.
- Notifies supervisor of crisis situations, unusual incidents, and/or on-going problems within appropriate timelines (including reports to Child Protective Services).
Education, Experience, and Other Qualifications:
- Medical Assistant certificate or completion of a CAAHEP accredited/medical assisting program or medical assistant experience for at least 2000 hours prior to Feb. 2000.
- Provide proof of CPR and First Aid Certification, Arizona Fingerprint Clearance
- Proficient in electronic clinical documentation and scheduling systems.
- HIPPA compliant
- Negative TB test
- CPR/First Aid certified
- Bilingual English/Spanish fluency preferred
- Must provide proof of a valid driver’s license, valid auto insurance coverage with at least the minimum state coverage
- Must have 1 year experience in Pediatric Office.
- Patient relations/office coordination
This list of EJRs and tasks are accurate as of the date reviewed. If the EJRs of this job changes, including physical or mental demands, a redetermination of the EJR should be done. Questions about the EJRs of a job should be addressed to the HR Department or Managing Supervisor for the position
The above statements are intended to describe the general nature and level of work being performed by the person in this job and are not intended to be an exhaustive list of all responsibilities and skills required.
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