Virtual Care

A modern and secure online integrated healthcare experience
When an in-person visit isn’t necessary, Bayless Integrated Healthcare's Virtual Care service connects you with your chosen provider using a cellphone, tablet, laptop or desktop computer.

Virtual Care

At Bayless, we believe our “whole person” approach to well-being should save time and money while improving lives. That’s why we’re expanding our collaborative approach to healthcare to include Virtual Care services. Partnering with a simple to use, HIPAA compliant telemedicine software, we’re offering virtual visits so that you can meet directly with your provider from anywhere in Arizona.

When an in-person visit isn’t necessary, Bayless Integrated Healthcare’s Virtual Care program connects you with your provider using your cell phone, tablet, laptop or desktop computer. If you have a device with internet connection and a camera, you may be eligible and ready to book a Virtual Care appointment.

 

FAQs

  • What is Virtual Care?

    Partnering with a simple to use, HIPAA compliant telemedicine software, Bayless Integrated Healthcare offers virtual care visits so that your patients can receive care in your office and stay connected from anywhere in the State of Arizona. This includes behavioral health assessment, counseling, and psychiatry (medication management) services.

    When an in-person visit isn’t necessary, Bayless Integrated Healthcare’s Virtual Care program connects your patient with a provider using their cell phone, tablet, laptop or desktop computer. If your patient has a device with internet connection, microphone and camera, they may be eligible and ready to book a virtual care appointment.

  • How do I enroll in Virtual Care?

    1. Contact us for initial triage by calling 602-777-6302. (Note: it is important to have insurance information available, or be prepared for self-pay)
    2. If approved for virtual care services, a link will be sent to your device to access the online delivery platform.
    3. Sign the consent form and release information to providers of your choosing.

  • How do I get started using my computer?

    If you’re using a computer, you do not need to download any software. The platform is web-based, which means it can run on any computer with an internet connection, camera and microphone. Please visit the individual web link sent to you via text and/or email and type in the unique code provided to start your visit online.

    For a successful video connection, you will want to use the Google Chrome browser, which you can download for free if you don’t already have it. To complete paperwork or use secure messaging, you can connect from any device with most major browsers.

  • How do I get started using my phone?

    You can access your virtual visits with your provider, respond to secure messages and complete paperwork from your mobile device.

    Direct links to the our virtual care app are provided to you in appointment notification emails. To complete paperwork or use secure messaging, you can connect from any device with most major browsers.

  • Do I need internet access?

    Our virtual care app requires an internet connection for everything, so you will have to be at a place with either
    WiFi or a strong data connection. WiFi is strongly recommended for almost every use case. If you have any questions about your connection, we recommend using our connection test link to see if your internet connection meets the requirements. If you’re not sure, click the red “Help” button to the right or top of any Mend telemedicine page to begin a live chat with the Mend technical support team.

  • Is it secure?

    Absolutely! Our Virtual Care program is fully HIPAA-compliant and secure, and we comply with multiple security standards in order to ensure that your information is always protected. It does not keep recordings of your visits or visit documentation.

  • Is this covered by my insurance?

    Insurance coverage varies by plan and location, and providers also vary as to whether or not they bill insurance. Check with your provider’s office if you’re not sure about what your responsibility will be for this service. They can tell you what their office policies are as well as what your insurance covers. Self-pay is also available for virtual care services.

Improving lives, transforming healthcare